Cancelling
Cancel any time from Settings › Billing. Your plan keeps working until the end of the period you paid for, and nothing is charged after that. You can resume before the period ends. A free trial can be cancelled at any moment and ends right away.
Refunds
- First payment: if Mooflair isn't right for you, ask within 7 days of your first payment on a plan and we refund it in full.
- Renewals: renewals aren't refunded once the new period has started, but you can cancel so the next one doesn't happen. If a renewal was charged by mistake (for example you cancelled but were still charged), we refund it.
- Downgrades and fewer seats apply from the next renewal, so they don't create refunds.
- Upgrades are charged pro rata for the rest of the current period; this amount isn't refundable once used.
- Service problems: if a major outage on our side stopped you from using a paid plan for a long time, contact us and we'll credit or refund the affected period.
Refunds go back to the original payment method. Your bank or PayPal decides how fast it appears (usually 5–10 business days). Currency conversion fees charged by your bank can't be returned by us.
How to ask
Contact us with your workspace and the invoice number (for example MOO-2026-000123). We answer within 2 business days.