ai/support · trigger: Chat
A public chat for your customers that answers from your own documents.
How it works
- Chat (): its page
/chat/<token>, with an opening message. Press Create URL. - Answer from the help pages (): the nearest passages of your and the question go to the model, which answers from them only. Its memory key is the chat's session, so it remembers the conversation.
- Reply (): sends the answer to the chat.
What you set
- AI key: the
account.aioption (Settings › Options), which Answer uses as{{ option.account.ai }}; it starts on your first AI key (an OpenAI key also embeds the knowledge base; any key answers). - Knowledge base on Answer: add your help pages, FAQ or product sheets in Dataset › Knowledge first.
- Publish, then share the chat's URL or call its JSON API from your site.
FAQ
Can I change it?
Yes: it's an ordinary flow once created. Add nodes, change the prompts, or swap the app for another.